Refund Policy

1. General Principles

We are committed to transparent billing and delivery progress. Refunds are processed only under the conditions described in this policy and/or any applicable signed project agreement.

2. Policy Scope

This policy applies to payments for software development, UI/UX services, maintenance, and consulting services invoiced by NAJWorks.

3. Eligible Refund Cases

• Duplicate payment or confirmed overpayment.
• Service has not started and cancellation is approved in writing by both parties.
• Verified billing error issued by NAJWorks.

4. Non-Refundable Items

• Work already performed, including labor hours and partial deliverables.
• Third-party costs such as licenses, domains, hosting, APIs, or external assets.
• Client-side business decision changes after a milestone has started.

5. How to Request a Refund

1. Email hello@najworks.com with the subject "Refund Request".
2. Include invoice number, reason for refund, and proof of payment.
3. Our team will conduct administrative and contractual verification.

6. Refund Processing Timeline

Once approved, refunds are generally processed within 7-14 business days to the original payment method, subject to bank or payment gateway timelines.

7. Chargebacks

Filing a chargeback without prior communication may result in temporary service suspension while the payment dispute is being investigated.

8. Related Policies

Please also review our Terms of Service and Privacy Policy.

9. Contact

For refund clarification, contact hello@najworks.com.